Cook Out
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Cook Out Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cook Out has 2.4 star rating based on 486 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Cook Out to a friend or colleague.
- Rating Distribution
Pros: Milkshake, Full menu at good prices, Food.
Cons: Service, Customer service, Never get my order right.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cook Out has 2.4 star rating based on 486 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Cook Out to a friend or colleague.
- Rating Distribution
Pros: Milkshake, Full menu at good prices, Food.
Cons: Service, Customer service, Never get my order right.Recent recommendations regarding this business are as follows: "Avoid Cook-Out in Brunswick, GA", "Don't go here. Look at this no meat double cheeseburger.", "Get better workers that are nicer and willing to serve.", "Go to window", "Do not support Cookout Main Street High Point".
Most users want Cook Out to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Cook Out Reviews
"Missing food in my order"
Ordered a tray but only got one of my sides. Was supposed to get a corn dog but only got a few onion rings. No corn dog happiness for me. Didnt find out until...
"Found an object in my food."
Pissed customer 
I ordered food from the cookout on Wilmington st in Raleigh NC. My first bite I found a twist tie in my walking taco. I take the food...
Peoria, Illinois
Inquiry
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Found an object in my food.
I ordered food from the cookout on Wilmington st in Raleigh NC. My first bite I found a twist tie in my walking taco. I take the food so they can see it I also got videos and pictures to show. The cashier said to me that she don't know how it got there because the doritos are freshly open then she explained that it came from the cheese because they keep the bread over the cheese. Negligence!!! Im so grossed out not to mention I have a fresh lip peircing that was hit by the wire.
Preferred solution: Speak to corporate
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Terrible food
- Awful food
Preferred solution: Full refund
User's recommendation: Don't go here. Look at this no meat double cheeseburger.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Darlington, South Carolina
Complaints and concerns
Greensboro, North Carolina
Poor customer support.
On February 8, 2024 my wife and I stopped at Cook Out in Brunswick, GA for an evening milkshake. Ordinarily the milkshakes are very good at the one that we generally patronize in Wilmington, NC.
This time in Brunswick was terrible! I ordered a Reese's peanut butter shake and received from the car-through one that had virtually no discernable flavor. When I got to the bottom of the milkshake I found syrup that had not been mixed along with several flakes of chocolate. I also found out why I had milk shake on my clothing---The container had *** in the bottom apparently noticed by the young women who were servicing the drive thorough window.
I know this since they both were checking the milkshake as I was stopped to pay. I wrote to Cook Out to register a complaint. and I got a one line note that they were sorry for the problem. The person responding did not even offer a solution nor coupon to this very good customer.
Cook Out has lost this customer.
I personally would NEVER recommend stopping at Cook Out. Their customer service i completely lacking.
User's recommendation: Avoid Cook-Out in Brunswick, GA
Charlotte, North Carolina
Food complaint
User's recommendation: Do not support Cookout Main Street High Point
Manning, South Carolina
Payroll
Manning, South Carolina
Payroll
Shelby, North Carolina
Messed order up
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Atlanta, Georgia
Poor hamburger trays
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lancaster, South Carolina
Making a complaint
User's recommendation: Lancaster sc she tells me the system down about 30 mins she only it bc of a friend from outside call her phone n told her to not sale me no food bc she don’t like me n she / he n her don’t like me over no reason at all it’s all drama
Charlotte, North Carolina
Poor Customer Service
- Convenient
- Rude staff
Preferred solution: Apology
User's recommendation: Get better workers that are nicer and willing to serve.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Rocky Mount, North Carolina
Rude customer service
User's recommendation: Go to window
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greensboro, North Carolina
Raw food
- Close by
- Great price
- Fast service
- No communication within workplace
- Non-responsive and shuts window in customers face
- Will get your order wrong 70 percent of the time
Preferred solution: Possible retraining of the people who handle raw food.
User's recommendation: Ask for your chicken tenders well done.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
Unfortunate visit
User's recommendation: If you hear someone with an attitude, pull off and go get food elsewhere.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Kennesaw, Georgia
Wrong order
- Cheap
- Rude service
- Messes up order everytime
- Stingy with sides
Preferred solution: Full refund
User's recommendation: Don’t go to Kennesaw location
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I have No idea what this person is talking about. It's important to pay attention in school so you can communicate through writing.